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Customer Retention Specialist - State Farm Agent Team Member Coopersburg

Customer Retention Specialist - State Farm Agent Team Member

Full Time • Coopersburg
Responsive recruiter
Replies within 24 hours
Benefits:
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
Customer Retention Specialist – Sales & Service Focus

Dorrit Emerich State Farm
 6 N Main Street
 Coopersburg, PA 18036

Protect Relationships. Strengthen Coverage. Grow the Book.

Dorrit Emerich State Farm is seeking a Customer Retention Specialist who excels at delivering exceptional service while confidently identifying in-book sales opportunities. This role is ideal for a relationship-driven professional who understands that strong service builds trust—and trust leads to growth.

You will work closely with existing customers, managing renewals, handling service requests, and conducting proactive coverage reviews to ensure clients are properly protected. The right candidate can pivot naturally from service conversations into meaningful recommendations that strengthen accounts.

What You’ll Do

  • Communicate with existing customers regarding renewals, policy changes, and coverage questions
  •  Conduct proactive policy reviews to identify coverage gaps and cross-sell opportunities
  •  Provide professional support during service and claims-related conversations
  •  Recommend additional protection using a needs-based approach
  •  Maintain accurate documentation and ensure compliance with agency procedures
  •  Collaborate with team members to meet retention and production goals

Licensing Requirements

Active Pennsylvania Property & Casualty license required prior to Day 1 start

If not currently licensed, P&C must be obtained before starting

Full licensing support, study resources, and onboarding guidance are provided throughout the process


What We’re Looking For

  • Strong customer service mindset with the ability to pivot into sales conversations
  •  Excellent communication and listening skills
  •  Detail-oriented and organized with disciplined follow-up
  •  Comfortable working in a goal-driven environment
  •  Prior customer service, account management, or insurance experience preferred

Compensation & Growth

  • Base salary plus commission and performance incentives
  •  Opportunity to increase income through in-book sales
  •  Supportive team culture focused on service and growth
  •  Ongoing professional development opportunities

If you enjoy building long-term relationships, providing exceptional service, and growing accounts through meaningful coverage conversations, apply today to join Dorrit Emerich State Farm.
Compensation: $45,000.00 - $65,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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